PRIVACY POLICY
INTRODUCTION AND RIGHT TO INFORMATION
WEB2WEB INNOVATION, S.L.U. (hereinafter, "W2W"), with registered address at Calle Juan Bravo 3 A, 28006 Madrid (Spain) and VAT ID B86364130, ensures compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, hereinafter "GDPR") and Spanish Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights (hereinafter, "LOPDGDD"), adopting the necessary technical and organizational measures to guarantee the security and confidentiality of users' personal data.
DATA CONTROLLER
Controller: WEB2WEB INNOVATION, S.L.U.
Address: Calle Juan Bravo 3 A, 28006 Madrid (Spain)
Contact email: contact@web2web-innovation.com
PERSONAL DATA COLLECTED AND PURPOSE OF PROCESSING
W2W processes data provided by the user through forms, service contracting, or any other means enabled on the website www.beepychatbot.com (hereinafter, the "Website").
The data collected is strictly necessary to manage the following purposes:
Respond to inquiries or contact requests.
Manage the contracting of services offered by W2W.
Send essential service-related communications.
Send commercial communications only with explicit consent.
All required fields in data collection forms must be completed. Failure to complete them may prevent proper handling of the request.
LEGAL BASIS FOR PROCESSING
The processing of personal data is based on:
Explicit user consent (Art. 6.1.a GDPR) for sending communications or using forms.
Performance of a contract or pre-contractual measures (Art. 6.1.b GDPR).
Compliance with legal obligations (Art. 6.1.c GDPR).
Legitimate interest (Art. 6.1.f GDPR) in securing the website and preventing fraud.
DATA RETENTION
Personal data will be retained as long as the contractual relationship is maintained or until its deletion is requested. Thereafter, it will remain blocked for the legally established periods.
COMMUNICATIONS AND TRANSFERS
Data will not be transferred to third parties unless legally required or for service provision by third-party processors under proper contractual agreements.
No international data transfers are foreseen. If applicable in the future, users will be informed and the appropriate safeguards required by the GDPR will be adopted.
USER RIGHTS
Users may exercise the following rights under the GDPR at any time:
Right of access
Right to rectification
Right to erasure ("right to be forgotten")
Right to object
Right to restriction of processing
Right to data portability
Right to withdraw consent at any time
Requests may be sent to:
Email: contact@web2web-innovation.com
Postal mail: Calle Juan Bravo 3 A, 28006 Madrid (Spain)
Requests must include full name, ID copy, specific request, notification address, and signature. In case of disagreement, users may file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es
SECURITY MEASURES
W2W applies appropriate technical and organizational measures to ensure the security of personal data and prevent unauthorized access, alteration, loss, or destruction, considering the nature of the data and the risks involved.
COMMERCIAL COMMUNICATIONS
W2W will send commercial communications via electronic means only with the user's prior explicit consent. Each communication will include a clear option to unsubscribe.
DATA PROTECTION OFFICER (DPO)
W2W is not legally required to appoint a Data Protection Officer. For any inquiries, users may contact contact@web2web-innovation.com.
POLICY CHANGES W2W may modify this Privacy Policy as needed to comply with new regulations or data processing practices. Users are encouraged to check the Website regularly for the most current version.