Background technical

Technical characteristics of the chatbot

Immediate service 24/7

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Unlimited interactions
Unlimited handling of enquiries for simultaneous customer service.
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Optimization of data flows
Integration of the virtual assistant with one or more domains to manage the flows of enquiries in real time.
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Co-browsing window
Viewing of documents and product sheets in the side navigation window.
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Natural language analysis
Interpretation of customer questions using semantic analysis algorithms.
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Guided conversations
The virtual assistant guides the visitor until they can either perform the action wanted or receive help from an agent.
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Natural interactions
Simulation of human behaviour and real conversation to improve the user experience.

A chatbot adapted to the needs of your business

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Interoperability with external DBs
Real-time processing of data from your product DB in interactions with users.
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Personalised responses and offers
The conversational chatbot sends responses and offers based on your visitors' requests.
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Synchronisation through APIs
Real-time database queries to offer products according to their availability and stock.
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Corporate identity

Image and linguistic register of the conversational chatbot adapted to your company's profile.
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Multilingualism

The chatbot can provide service to new markets by working in multiple languages.
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A bot for every area o line of your business
Possibility of configuring virtual assistants specialised in different kinds of service.

A versatile system that grows with your business

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Diversity of communications strategies
Multiple communication formats: guided dialogues, predefined responses, questionnaires, calls to action and data capture.
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Continuous learning

The greater the number of interactions, the greater the precision of the algorithms to improve the interpretation abilities of the conversational agent.
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Automatic transfers to real operators
Possibility of referring interesting leads to human operators.
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Flexibility
Ability of the bot to adapt to new situations by uploading new contents or tasks.
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Guaranteed scalability
The same quality service no matter the volume of enquires.
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Multi-channel
Integration of the conversational bot with external communications channels (WhatsApp, Messenger, Telegram, Livebeep...).