Technical characteristics of the chatbot
Immediate service 24/7
Unlimited handling of enquiries for simultaneous customer service.
Optimization of data flows
Integration of the virtual assistant with one or more domains to manage the flows of enquiries in real time.
Viewing of documents and product sheets in the side navigation window.
Natural language analysis
Interpretation of customer questions using semantic analysis algorithms.
The virtual assistant guides the visitor until they can either perform the action wanted or receive help from an agent.
Simulation of human behaviour and real conversation to improve the user experience.
A chatbot adapted to the needs of your business
Interoperability with external DBs
Real-time processing of data from your product DB in interactions with users.
Personalised responses and offers
The conversational chatbot sends responses and offers based on your visitors' requests.
Synchronisation through APIs
Real-time database queries to offer products according to their availability and stock.
Image and linguistic register of the conversational chatbot adapted to your company's profile.
The chatbot can provide service to new markets by working in multiple languages.
A bot for every area o line of your business
Possibility of configuring virtual assistants specialised in different kinds of service.
A versatile system that grows with your business
Diversity of communications strategies
Multiple communication formats: guided dialogues, predefined responses, questionnaires, calls to action and data capture.
The greater the number of interactions, the greater the precision of the algorithms to improve the interpretation abilities of the conversational agent.
Automatic transfers to real operators
Possibility of referring interesting leads to human operators.
Ability of the bot to adapt to new situations by uploading new contents or tasks.
The same quality service no matter the volume of enquires.
Integration of the conversational bot with external communications channels (WhatsApp, Messenger, Telegram, Livebeep...).